#1. Maintain and continuously improve the quality of our products and services;

#2. Improve the quality of our own operations, so as to meet continually all of the customer and other stakeholders’ stated or implied needs;

#3. Provide confidence to management and employees that the requirements for quality are being fulfilled and maintained, and that quality improvement takes place;

#4. Provide confidence to our customers and other stakeholders that the requirements for quality are being, or will be, achieved in the delivered product or service;

#5. Ensure that all quality system requirements, including ISO9001:2000, are being fulfilled.

A pair of calipers is used to check the length of an assembly.

A height gauge is used to take in-process readings from a small brass part.

This is an enterprise-wide system, involving everyone from management to our operators, trained for in-process inspection and testing. Our quality department includes a full-time qualified Quality Manager, an in-house calibration lab, and a controlled gauge crib.

In addition to our own internally developed quality documentation and procedures, we’re always willing to comply with customer-generated quality requirements, including PPAP (Production Part Approval Process, the generally accepted process for sample submission, including submission of material certification, source warrant, layout, dimensional measurement documentation; functional testing documentation; and an appearance approval report), FMEA (Failure Mode and Effect Analysis), and so on. Frequently our customers request control plans, final audit sheets, plating certification, or heat-treating certification.

We welcome customer audits of our quality system, and copies of our Quality Manual are available upon request.